AI expertise center
Creation of an “IT HelpDesk” chatbot that can interact with UI Path and Service Now to automate IT incident resolution
One of the largest insurance groups with sales of more than 68 billion euros in 2018 and more than 70,000 employees and 70 million customers in more than 60 countries.
The IT incident resolution process is very costly for the company.
So a project was set up by their artificial intelligence competence center to automate it using a chatbot capable of triggering an RPA robot and connecting to Service Now.
We have implemented an intention to reset passwords automatically.
What we've done
1. Development in Node.JS of interactions between different applications.
2. Taking into account the constraints linked to IS and security.
3. Coordination of the project from a technical point of view.
Customer results and benefits
Automation of the password reset process.
Shared foundation created to automate other IT incident resolution processes more easily.